U.S. Shipping Dimensions: An Aqua-Cycle has a shipping weight of 275 lbs. and is 230 cubic feet. Each is shipped partially assembled meaning that we assemble the drive train (pedal crank to the rear axle) and you attach the wheels, seat and front fork upon delivery.

U.S. Packaging: Each Aqua-Cycle is shipped in three units. 

• 1) The frame is a separate piece
• 2) The three wheels are on one pallet
• 3) The seat is in a box along with the assembly aparts and instructions.

U.S. Shipping Charges: Shipments are normally sent "Shipping Prepaid" meaning that you pay for the truck charges with your order. Special arrangements can be made for collect and 3rd party billing shipments, but sometimes these freight costs as charged by the truck lines are higher.

U.S. Freight Discounts: We have significant discounts with Roadway and SAIA and that is a big part of why we prefer to ship with them. If you have a discount with another line then we will be glad to use them instead.

Point of Origin: Aqua-Cycles are shipped from our plant in Brownwood, Texas 76801.

U.S. Tracing: Most truck lines can track your shipment by computer as it moves from us to you. All you need to do is call the carrier's local office and ask them to trace your shipment. If you need more information such as the "Pro Bill Number", call us and we will get that for you.

Large Shipments: Because Aqua-Cycles take up an enormous amount of room in a truck trailer (they are shipped unassembled and still take up lots of room) we prefer to break large shipments into smaller groups of no more than 3 per shipment and send each smaller shipment two or three days apart. We will be in touch with you if your order should be divided into more than one shipment.

Inspection: You are responsible to properly receive your freight shipment. You need to inspect each item upon delivery for missing pieces or damage and note it on the freight bill before signing for your order. If you sign for 6 pieces and only receive 5 the truck line is under no obligation to find or pay for the missing piece.

Damaged Freight: In the very rare instance of freight damage or missing pieces, the freight company will process your claim. They will pay for replacement of the missing pieces and repair or replacement of damaged pieces. YOU must file the claim with the truck line before the truck line will do anything - we cannot do that from here.

Ownership: Based upon Federal regulations concerning freight shipments, you legally take ownership and possession of your order at the time the truck line takes possession from us. We have delivered the shipment to them in good working order and they are responsible to you for the proper care and handling of your order.

Help: The above is not to relieve ourselves from helping if there is a problem with the freight process. We are available to assist with a problem, but we can only assist you. Please call us immediately (right after the truck line is notified) if you find damage or pieces are missing. We will check our paperwork for possible errors and work with you in getting the problem resolved quickly.

Questions: Call us with any questions about shipping and freight lines. We have been doing this for 15 years and still don't know all the answers to shipping questions, but we will be very glad to find out the answer for you.